We Look Forward to Partnering With You
We look forward to partnering with your business to keep your workplace clean, healthy, and professional. If you have a question about our services or something not covered in our FAQ, we’re always here to help.
Still Have Questions? Our Staff Would be Happy to Assist You.
What about after-hours cleaning?
We understand that your business can’t afford downtime. That’s why we offer flexible scheduling, including early morning, evening, and weekend cleaning options. Your cleaning plan will always be designed around your operational hours.
Who does Xpro Cleaning hire to clean my facility?
We only hire the best! Our cleaning professionals are highly trained, background-checked, reliable, and detail-oriented. Each team member takes pride in their work and upholds our company’s high standards. Many of our staff have been with us for years—a reflection of our strong culture and commitment to excellence. This consistency means better quality and greater trust for our clients.
Do I need to tip my cleaning technician?
Tipping is never required, but always appreciated for excellent service. Many business clients choose to tip occasionally or during the holidays as a gesture of gratitude. 100% of all tips go directly to the cleaning professionals who performed the work.
What if my cleaning falls on a holiday?
We observe the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
If your scheduled cleaning falls on one of these dates, we’ll contact you in advance to reschedule. We remain available for most other federal holidays to ensure uninterrupted service for your business.
Will the initial cleaning take longer?
Yes, your first cleaning may take more time as we perform a detailed deep clean to bring your facility up to our maintenance standards. After that, recurring cleanings are typically faster and more consistent.
Do I need to be at the office while it’s being cleaned?
No, you don’t need to be present. Most of our clients provide after-hours access, and our team follows strict security and confidentiality procedures. If you prefer on-site cleaning during work hours, we’ll coordinate to minimize disruption.
Will you send the same cleaning team each time?
Yes, whenever possible, we assign the same dedicated team to your facility to ensure familiarity and consistency. If a substitution is necessary, we’ll notify you in advance and ensure a trained replacement who understands your cleaning plan.
How do I pay for my cleaning service?
We accept major credit cards, ACH transfers, and business checks. Recurring clients can also set up automated billing for convenience. Invoices are itemized for transparency and sent digitally after each service or billing cycle.